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Marcelo Ledes

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SYSTEMS ANALYST 
Based in Brasília - DF, Brazil.

© 2021/2025 by Marcelo Ledes. Proudly created with Wix.com

First of all thank you for visiting my professional profile webpage. As a dedicated professional in the IT industry, I am currently engaged in initiatives at Infraero Brazilian Airports (Public Company), such as the Physical Access Control System and the Enterprise Architecture Committee. I also possess hands-on experience in IT Service Management (ITSM), metrics, and IT contracts within the Software Engineering Department, alongside expertise in process mapping, new technology research, and meeting management. With a Bachelor's degree in Information Systems (1997) and a specialization in IT Governance (2015), I bring over 30 years of practical experience. My background includes more than 20 years in the IT infrastructure department at Brasília Airport, Recife Airport, and Infraero Headquarters, where I held various roles in IT governance, networking, telecommunications, and systems support. While not my primary focus, I have practical experience in translation and interpretation between Brazilian Portuguese and English. Notably, I participated in a significant two-week technical visit to Mountain View, Silicon Valley, in 2013, alongside IT leaders from the Senate and students from the University of Brasília’s IT Governance postgraduate program, where we explored major technology firms such as Google, Apple, IBM, Oracle, and Cisco., my experience includes customer service auditing of recorded phone calls and direct involvement in procurement management processes suppliers. I have also engaged in creating Terms of Reference, Proof of Concept (PoC) documents, and financial aspects, including monthly payments, as a contract supervisor outsourced companies (Development and Service Desk). My goal is to contribute effectively to company decision-making by projecting complex IT scenarios and mapping technological trends while ensuring economic sustainability within a framework of professional ethics. I am committed to continually updating my knowledge of new technologies and work processes, applying the skills and insights gained throughout my career to add tangible value. I pursue quality with dedication and passion in all my tasks, regardless of the roles I occupy. I have demonstrated proficiency in navigating complex IT environments and managing projects on national and global scales, working with diverse professionals and technologies. I take pride in receiving positive professional recommendations from peers and maintain strong communication and interpersonal skills. John 14:6

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